Returns and warranty

Phones

Return any phone within 14 days of pickup or delivery for a full refund, as long as it comes back in the condition we sold it in, with the accessories it came with, and signed out of iCloud or your Google account. New sealed phones that have been opened can be exchanged or refunded less a $35 restocking fee.

Warranty

• Certified pre-owned phones: 90 days on defects in the phone, including battery, screen, cameras and charging.
• New phones: the manufacturer warranty, normally one year. We help you file the claim.
• Repairs: 90 days on the part we installed and the labor to install it.
• Accessories: 30-day exchange, or the replacement term listed on the product page.

Warranties do not cover physical damage after the sale, liquid damage, or software changes like jailbreaking. If that happens we will still quote you a fair repair price.

Reservation deposits

iPhone 18 Pro and Pro Max reservation deposits are fully refundable at any time before pickup. If we cannot get the exact color and storage you asked for, we will offer the closest match or refund the deposit in full. Deposits are applied to the phone price at pickup. Reserved phones are held for 7 days after we text you that they are ready.

Online orders

Orders placed online can be canceled for a full refund any time before pickup or delivery. Refunds go back to the original card within 5 to 10 business days.

How to start a return

Bring the item and your receipt to 14631 W Warren Ave, Dearborn, MI 48126, or call (313) 200-6000. For delivery orders we can arrange a pickup within our delivery area.